Refund policy

SOLORA Return Policy
To ensure a seamless shopping experience and the perfect fit, please review our doorstep return guidelines:
On-the-Spot Fitting: Please try on your SOLORA shoes or sandal immediately upon arrival while the delivery person is present.
Instant Returns: If you encounter any sizing issues, manufacturing defects, or receive an incorrect pair, hand the product back to the delivery agent instantly at no hassle.
Final Handover: Once the delivery is accepted and our delivery personnel has departed, returns or exchanges cannot be processed.

SOLORA Refund Policy
We stand by the quality and craftsmanship of our footwear. In the rare event that an issue arises post-delivery, we make the refund process simple and transparent:
Eligibility & Verification: If there is a valid issue with your pair, submit a refund request along with clear photo or video evidence for prompt verification.
Return Shipping: Once approved, send the shoes back to our facility using Pathao Parcel or any reliable courier service of your choice.
Inspection & Processing: As soon as the package reaches us and passes our standard quality inspection, your refund will be initiated immediately.
Payout Method: Payouts are transferred via bKash or your preferred convenient digital payment method.